- The dealership wanted to offer customers a first class Service Department and a first class experience.
- Customers were unimpressed with the current Service Department, which appeared cluttered, unkept and outdated.
- The dealership was concerned about the cost of building a new facility based on conversations with others in the industry.
- The opening date for the dealership was compressed and the lead-time of receiving the necessary equipment became a concern.
- Reviewed the needs of the facility as well as the wish list of its technicians with the Service Department manager.
- Contacted the construction manager and secured the appropriate AutoCAD drawings.
- Developed a proposal based on the information gathered after several onsite visits with the client.
- Presented the proposal and arranged for an onsite visit to another Subaru dealership to view their products and services.
- Developed a solution utilizing high-quality, durable Rousseau automotive service equipment.
- Dealership opened within 10 days after the installation was completed — ahead of schedule.
- Customer was pleasantly surprised at the affordability of the high-end equipment installed.
- Dealership Service Department manager stated several times that “they without a doubt made the right decision.”
